Last Updated: June 2026
At JapaGaku, we aim to provide a fair and transparent refund policy while maintaining a high-quality learning experience for all students. Please read the following policy carefully before purchasing lessons.
1. Trial Lessons
- Trial lessons are available once per student.
- Trial lesson fees are non-refundable once the lesson has been completed.
- If a trial lesson is cancelled at least 24 hours before the scheduled time, students may reschedule the lesson or request a full refund.
2. Regular Lesson Packages
- Students may request a refund for unused lessons only.
- Refund requests must be submitted by email to info@japagaku.com.
- The amount refunded will be calculated based on the number of unused lessons remaining.
Example:
If you purchase a package of 10 lessons and complete 4 lessons, you may receive a refund for the remaining 6 unused lessons.
3. Cancellation Policy
- Lessons cancelled or rescheduled 24 hours or more before the scheduled start time will not incur any penalty.
- Lessons cancelled less than 24 hours before the scheduled time, missed without notice, or marked as a “no-show” are considered completed lessons and are not eligible for refunds.
4. Technical Issues
If the student experiences technical difficulties:
- Students are responsible for ensuring they have a stable internet connection and functioning equipment.
- Refunds will generally not be issued for lessons interrupted due to the student’s technical issues.
If JapaGaku experiences technical difficulties:
- If a lesson cannot be completed due to the teacher’s technical problems, students may choose to:
- Reschedule the lesson at no additional cost, or
- Receive a full refund for that lesson.
5. Exceptional Circumstances
We understand that emergencies can happen.
Refund requests related to serious illness, family emergencies, or other unavoidable circumstances will be reviewed on a case-by-case basis. Supporting documentation may be requested when appropriate.
6. Processing Refunds
- Approved refunds will be processed using the original payment method whenever possible.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
- Any transaction fees charged by third-party payment processors may be deducted from the refunded amount where applicable.
7. Changes to This Policy
JapaGaku reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Instagram: @japagaku
By purchasing lessons through JapaGaku, you acknowledge that you have read, understood, and agreed to this Refund Policy.